"This recognition of our customer approach is naturally, because our mission is to get products and services that improve everyday life onto the market. Besides that, it is a reward for the hard work of all b<>com's teams. Our commitment for continual improvement of our processes will help us strengthen our relationships of trust with our partners," said Bertrand Guilbaud, CEO of b<>com.
It wasn't just customer satisfaction management; all of b<>com's activities were assessed: Research, naturally, but also production management and delivery of services, skills management, business intelligence, etc. Based on all of these criteria, AFNOR certified b<>com as being ISO 9001:2015 compliant*. This latest version of the standard puts greater emphasis on the commitment and leadership of management, and includes a broader range of items concerning risk management and opportunities.
*b<>com is certified for its Research and Innovation activities in digital technologies, at its three sites in Rennes, Brest, and Lannion.